Help Center

Help Center

  • Account Related

It is easy to update your Elavitra  account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on Elavitra. Manage/edit your personal data like address, phone number, email id, change your password, track the status of your orders, find details about your Elavitra reward points and your wishlist.

  • Order Status Related

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Completed: Your order has been delivered to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

You can review the status of your orders and other related information in the ‘My Account’ section.
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

  • Payment Related

There are zero hidden charges when you make a purchase on The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

There are zero hidden charges when you make a purchase on The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 49/- delivery charges if your order value is less than Rs 500/-.

If you are not comfortable making an online payment on, you can opt for the Cash on Delivery payment mode. With COD, you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method.

  • Delivery Related

We deliver most of our orders through courier partners such as Ekart, Delhivery. For a few remote locations where these courier partners are not available for courier service, we use other services to deliver your orders.

As soon as we ship your order, you receive an e-mail notification, SMS notification with a link to track your order. You can also track your order on  Track Order page. Online tracking usually goes live within 24-48 business hours post shipping.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

  • Return and Refunds

14 Day Return Policy
We offer you complete peace of mind while ordering at Elavitra – you can return all items within 14 days of receipt of goods.Please ensure, however, that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid online, then we will reverse the payment. In case of Cash on Delivery as modes of payment, we will issue a cheque in the registered name of the customer.

In order to confirm cancellation of item(s) in your order,
In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Elavitra will complete the cancellation and initiate the refund, depending on your preference.