Our Policies

PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE WEBSITE.

This privacy policy (“Privacy Policy”) applies to your use of the domain name www.elavitra.com, an internet based portal, and Elavitra, a mobile application, owned and operated by Elavitra Labs LLP, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “Elavitra” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Site”.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, bank account details, online payment details, other payment instrument details), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


COUPON POLICY

If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon box below the order total. Simply enter the coupon number and hit “Apply”. Once the page refreshes, you will see the coupon deducted from your total amount.


ABOUT COOKIES

Elavitra uses cookies on our site. Cookies are short pieces of data that are sent to your computer when you visit a website. Internet browsers store cookies so the browser can remember information. It allows us to keep your items in your shopping cart when you leave our site. Cookies are also used for fraud prevention and other purposes.

Our website requires visitors to use cookies. If your browser’s cookies are turned off, you won’t be able to access certain parts of our website. Having cookies enabled on your browser is safe. Cookies do not perform any operation by themselves.

You can find how to turn on cookies by selecting the Help option on the toolbar of your internet browser. On most browsers, it will guide you through the process of accepting new cookies, notifying you of cookies, disabling cookies and modifying settings.


SHIPPING POLICY

Domestic Shipments on orders of less than Rs 650.00 have a base rate of Rs 59.00. Orders of Rs 650.00 and over qualify for free standard shipping. ^ (Qualifying amount must be met after any promotion or discount is applied.). Faster delivery options are available for an additional charge. See shipping options at checkout for additional information. For shipments to Kashmir and East State a Rs19.99 surcharge will be applied.
Orders placed after 5:00pm IST do not process until the next business day. Orders received on the weekend (Friday after 5:00pm IST, Saturday & Sunday) will not be processed until Monday morning.
**Business Days are defined as Monday-Friday (excluding Holidays).


LOST AND DAMAGED SHIPMENT

Please email with the order details or using Contact Us form. We will revert back within 24 Hrs with the update on the shipment.


RETURN POLICY

We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused portion within one year of date of purchase.
You can simply send your item back to:
Elavitra Labs
Attn: Returns Dept
SCO 31, First Floor, Sector 13,
Hisar, Haryana – 125005
Once your return has been received, a credit or refund will be issued.
We cannot be responsible for items that don’t make it back to our warehouse.


DISCLAIMER

Elavitra.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc. If this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. Elavitra .com will not knowingly ship any products to any countries that may require any type of license.
All sales are final. This means Elavitra .com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change at any time without notice.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the Indian Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. Elavitra .com will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents.

CONSENT

By using our website, you hereby consent to our disclaimer and agree to its terms.

UPDATE

This site disclaimer was last updated on: Tuesday, Jan first, 2019.